Return Policy
Thank you for shopping at RitzCamera. We value your business and want you to be happy with your purchase. If you have a problem with your item, or would like to return it, please feel free to contact our customer service department by email at CustomerService@RitzCamera.com

Days to Remember

  • The deadline for RMA requests is 30 days after the product is received (this date will be verified by the tracking number associated with your order).
  • Customers have 14 days after an RMA request has been approved to send it back to us, or we reserve the right to refuse it.

Usage and Packaging

  • Returned products must be in brand new, mint condition, with all included accessories
  • Items must be in the original, undamaged manufacturer's packaging
  • Must include all packaging materials: instruction booklets, packing inserts, plastic bags, and blank warranty cards.
  • Manufacturer's labeled packaging, UPC codes, and proof of purchase must be enclosed within a new shipping carton.
  • Software must be unopened and in the original sealed packaging.
  • Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition

Fines May Apply

  • A minimum restocking fee starting at 10% will be applied to returns unless sufficient proof can be established that they arrived defective or damaged. This fee can progress to up to 25%, depending on the condition of the item when received in our facilities.
  • Returns of products that are physically damaged WILL NOT be accepted unless they arrived in that state to the customer.

Specialty Items

  • Televisions can be returned within 14 days. Shipping charges will apply.
  • Malfunctioned televisions must be notified to the original manufacturer for warranty replacements
  • RitzCamera will only cover malfunctioned televisions if the original manufacturer was contacted
  • Software can only be returned for replacement if it is defective or damaged.
  • All OEM software including Operating Systems is non-refundable once purchased and delivered.

Bundles and Rebates

  • Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer
  • You must return the ENTIRE BUNDLE within specified return period from the date of purchase for a refund
  • Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period

Additional Notes

  • ALL RETURNS require an RMA number (return authorization number)
  • ALL RMA numbers are only accepted via e-mail (customerservice@ritzcamera.com)
  • Warranty cards, rebates and product registration forms MUST NOT be filled out.
  • SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
  • Products that arrive damaged or defective are eligible for shipping labels
  • Items returned for buyer's remorse will not be eligible for shipping labels
  • We do NOT accept returns on International purchases at this time.
  • Can refuse returns if item shows usage
  • All returns must be mailed in
  • Delivery refusals from UPS are considered as returns and may be subject to a restocking fee
  • Dead Pixel Policy—must be a minimum of 7 dead pixels to receive a replacement or refund

Special Note About Holiday Purchase Returns

  • We appreciate you trusting us with your holiday purchases and will make every effort to deliver items to their final destination in the most timely manner. Items purchased between Thanksgiving (November 24, 2016) and Christmas Day (December 25, 2016) can be returned until January 31, 2017. Aside from changing the time to initiate a return, all other return policies remain as indicated below.
Cancel An Order

Canceling and Timing

  • All cancellation requests must be made via email. We will do our best to cancel orders quickly, but cancellations are not guaranteed on items that ship quickly. If an order ships before we can cancel it, a pre-paid label will be provided. If an order is refused, it will constitute as a return and be subject to our return policies. If an order is returned as undeliverable, we will either reship it or process it as a return, depending on customer preference, the latter being subject to our return policies.
Sales Tax

Tax

  • We will collect sales tax on shipments delivered into the state of New Jersey
  • Tax is generally calculated on the total selling price of each individual item
  • In accordance with state tax laws, item-level and order-level shipping and handling charges may also be taxable.
  • Tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped.
  • Some merchandise and shipping methods require special state/local sales tax calculations that may alter the estimated amount.

Tax Exemptions

  • Sales tax does not apply to purchases made by the United States Government.
  • All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped.
  • Documentation submitted should include the following:

Contact information - phone number and E-mail address

  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • If sending a fax, mark your fax "Attn: Tax Exempt Order"
  • The following documents are not acceptable proof of exemption:

Federal Form W-9.

  • A letter from the IRS assigning your business a Federal ID Number.
  • A letter from the IRS that indicates your business or organization is exempt from federal income tax (e.g., a 501(c)(3) organization).
  • A copy of your sales tax permit.

Additional Notes

  • Tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged.
  • TO RECEIVE A TAX EXEMPTION, a copy of one of the following must be obtained: Federal tax ID certificate, Certificate of exempt status ,Government Voucher, or a Check from the U.S. Government payable to RitzCamera.com
  • Please submit the necessary information by fax or e-mail prior to placing your order to ensure tax is not charged. Our fax number is (301) 419-2995. You may also send scanned copies in PDF format to customerservice@ritzcamera.com
Shipping and Delivery Options - US

Estimated Shipping Time

  • In stock orders usually ship in 1-2 business days

Shipping Cost

  • Price is adjusted for oversized and heavier Items
Ground Service
(3 to 7 business days)
FREE
2 Business Day Delivery $23.95
Next Business Day Delivery*
(1 business day)
$33.95

Note: Other charges apply for clearance, oversized and heavier items.

Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO orders will incur extra shipping charge

Alaska & Hawaii: $29.99
Guam, Puerto Rico & Virgin Islands: $39.99
  • No expedited methods available.
  • Delivery time to any of these areas may be longer than 7 days.

Additional Notes

  • A signature may be required upon delivery at the discretion of the carrier's delivery driver and depending on your location.
  • Delivery options and estimated ship times are calculated in business days
  • The warehouse does not ship on Christmas Day, New Years Day, Memorial Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.)
  • We DO NOT ship internationally - ONLY to addresses in the United States
Back Ordered Items Shipping & Handling

Additional Notes

  • Items with different shipping availability dates will ship as soon as it's available.
  • Shipping method doesn't change once the item has been received in our warehouse. If you selected an expedited shipping method, your order will still be expedited AFTER the order has shipped.
  • Items in kits are subject to be replaced with comparable items if original is back ordered
Low Prices, Guaranteed

Price match
conditions

  • Our Low Price Guarantee is valid only for qualified Internet retailers who are listed on the manufacturer's website.
  • The Internet retailer must have the identical product in-stock and the product is priced accurately.
  • If RitzCamera.com is offering any special giveaways or customized outfits (case, strap, quartz date features, free paper, etc.), we cannot consider that an equal item.
  • Must submit Price Match request within three (3) days from the date of purchase at RitzCamera.com.
  • Our Low Price Guarantee is valid for only one price match per order and is limited to up to three (3) of the same product, shipped to the same address.
  • Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.

Apply for a Price
Match

  • Send a copy of your RitzCamera.com sales receipt or invoice as proof of purchase, the competitor's internet ad with price and URL address and company phone number, to customerservice@ritzcamera.com.
  • Qualified Internet Retailers
  • Amazon.com
  • Officedepot.com
  • BestBuy.com
  • Officemax.com
  • Staples
  • Dell.com
  • Target.com
  • MyCamera.com
  • WalMart.com
  • The competitor's pricing must be their advertised price. Price 'quotes' will not be accepted.

Do not apply

  • When you use coupons, promotional offers, or product-bundle pricing on the order.
  • In our Cellular Phone or Clearance sections
  • To non-USA Warranted products or gray market items on our site.
  • Our Low Price Guarantee excludes closeout specials, clearance items, refurbished or used products, special orders, special club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typo graphical error or omission.
  • Our Low Price Guarantee does not apply to products that have not been released/shipped by the manufacturer, newly released products, or products in a backorder status or on restrained supply from the manufacturer.
  • The Low Price Guarantee is subject to change at any time.
  • We are unable to match prices for orders shipping to Canada or Internationally.
    Please note: certain manufacturers' restrict discounts to their products. Excluded manufacturers will not be considered for a price-match. In determining a price match, RitzCamera.com will apply the fair-market price for bundled / kit items offered at no charge with purchase.

Additional Notes

  • We only price match USA retailers and websites.
  • Our Low Price Guarantee is limited to a maximum of $100.00 per price match request.
  • Ritz only validates price matched on products that state ships in 24hrs.
Secure Shopping Guarantee

Secured

  • Protects your credit while you shop at RitzCamera.com
  • Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than RitzCamera.com. This makes online buying as secure as purchasing by telephone.

Additional Notes

  • We guarantee that every transaction you make at RitzCamera.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at RitzCamera.com.
  • Under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, RitzCamera.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from RitzCamera.com while using our secure server.
Payment Methods

Credit/ Debit

  • Accept Visa, MasterCard, American Express, and Discover.
  • Orders are charged in full when shipment occurs; this may also include partial shipments.
  • When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.
  • If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.

Debit or check cards - depends on bank : 24-72 hours
Visa/MasterCard - depends on bank 7 - 14 days
Discover 30days
American Express 30days
  • When checking out using PayPal and Amazon payments, the entire transaction amount will be collected immediately. This is true for all orders, including preorders.

Additional Notes

  • In order to prevent complications arising from multiple authorizations through your financial institution, any transactions (including preorders and back-ordered items) that have not been charged after 28 calendar days from order submission have elapsed will be automatically charged in full.
  • If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.
Place an Order

Additional Notes

  • Do I have to register to place an order?
    Absolutely not, we do not require our customers to register.
  • Are there alternative ways to place an order?
    You may also: Call our Sales department at 855-622-7489 ext 2
Manufacturer Warranty

Additional Notes

  • All of our international items are 100% made by the manufacturer. By selling these products we are able to offer you better deals than our competitors. To show that we fully stand behind the products that we sell, we include a full 1-year warranty that covers all manufacturer’s defects.
  • Since these items were originally intended for the international market they may occasionally come with non-US chargers or be missing a manual or some other small accessory; please contact us if this is the case and we will be happy to supply a suitable alternative.
  • They may also come with the default language set to something other than English which can be changed easily in the settings.
  • Packaging for import items may be opened at our warehouse for quality assurance.
Manufacturer-Recertified Refurbished and Clearance / Open-Box Items

Ask Away!

  • Q: What does "refurbished" mean?

    A: Refurbished products are products that were originally purchased and returned by customers. The returned products are sent back to either an original manufacturer or a third-party refurbishment company repair centers where they can usually be restored to like-new condition. In the case of our Nikon refurbished digital SLR’s, all of these cameras are refurbished by the Nikon factory and are restored to the original Nikon factory specifications. The refurbished Nikon cameras come with a 90-day factory warranty.

  • Q: Why did customers return these products?

    A: Refurbished products may have been returned for any number of reasons. Sometimes the product may not have been working properly, but more often the reason for the return was something as minor as the wrong size, color, a compatibility issue or the customer not knowing how to properly use the product.

  • Q: Are refurbished products tested to make sure they work properly?

    A: Yes. Regardless of the reason for their return, refurbished products are inspected by professional technicians who first troubleshoot and then perform any necessary repairs to ensure full functionality.

  • Q: Why should I purchase a refurbished product?

    A: Buying refurbished products saves you money. Refurbished products are sold at a savings versus the cost of the same product brand new.

  • Q: Can I return a refurbished product if I have a problem with it?

    A: Yes, our standard Return Policy applies. See individual product detail pages for applicable warranty information.

  • Q: How does buying a refurbished product help the environment?

    A: By purchasing these products, you not only save money but also help reduce environmental waste by preventing the unnecessary disposal of these fully functional products. Refurbished products are often returned with nothing wrong with them at all, or require only minor functional and/or cosmetic repairs. Buying refurbished products is a great way to help sup port the environmental "green" effort.

Additional Notes

  • A Clearance product may have been one of a group of display items
  • Although many appear to be New-In-Box, any given item may have cosmetic blemishes, been slightly used or may be missing small, inconsequential pieces.
  • All open-box/display items contain instruction manuals and any accessories necessary for routine operation and come with the standard manufacturer's warranty (generally one-year) unless specifically stated otherwise.
  • In addition to the warranty, should any Clearance item prove to be defective upon delivery, please return it within ten days for an exchange or a refund if a replacement is not available
Legal Notices

Additional Notes

  • The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site and all C&A Marketing Inc. Sites indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. C&A Marketing Inc. reserves the right to make changes to this site and these terms and conditions at any time.
  • Risk of Loss
    All items purchased from C&A Marketing Inc. sites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments.
  • Disclaimer and Limitation of Liability as to Products Sold
    All of C&A Marketing Inc.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, C&A Marketing Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the C&A Marketing Inc. sites. You agree that the sole and exclusive maximum liability to C&A Marketing Inc. arising from any product sold on the C&A Marketing Inc. sites shall be the price of the product ordered. In no event shall C&A Marketing Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
  • C&A Marketing Inc. Site Auctions
    Auctions on C&A Marketing Inc. Sites are conducted with reserves. C&A Marketing Inc. is the sole arbiter as to the successful bidders and purchasers. As examples, but without limitation, C&A Marketing Inc. reserves the right to alter posted quantities and closing times, to remove from sale or re-offer for sale items that are disputed, to monitor auctions to ensure fairness and to reject or disqualify any bids that C&A Marketing Inc. determines are in violation of the terms and conditions of the auctions. C&A Marketing Inc. reserves the right to cancel an Auction that does not receive bids meeting or exceeding the Reserve Bid Amount upon closure or cancel a sale for merchandise that is posted in error, is unexpectedly out of stock, does not conform to specifications or was shipped in error.
    All products are limited to supply on hand. C&A Marketing Inc. makes no guarantee of continued availability should an item be unexpectedly out of stock or backordered from our suppliers. If an item is not available your transaction will be refunded.
    Due to the nature of auctions and the one-of-a-kind or clearance items, it is impossible for us to replace or exchange merchandise that is found to be DOA (defective on arrival or damaged on arrival). If an item is defective your transaction will be refunded when the product is returned. Buyers must file a claim with the carrier for damage due to shipping. No inventory will be reserved for replacements or exchanges; however, the same items may be offered again in new auctions if we receive them at a later date from suppliers.
  • Disclaimer and Limitation of Liability as to the C&A Marketing Inc. Web Sites
    The C&A Marketing Inc. web sites and the materials therein are provided 'as is'. C&A Marketing Inc. makes no representations or warranties, either express or implied, of any kind with respect to the C&A Marketing Inc. sites, their operations, contents, information, or materials. C&A Marketing Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that C&A Marketing Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the C&A Marketing Inc. sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. Free Accessories
    Ritz Camera reserves the right to substitute any free items advertised with products that offer similar functionality, yet which may not match the description in the advertisement.
  • Typographical Errors
    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, quantities available or product information received from our suppliers, either on a Ritz Interactive website, an affiliates website or a partner's website, C&A Marketing Inc. shall have the right to refuse or cancel any orders, including auctions, placed for product listed at the incorrect price or out-of-stock. C&A Marketing Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, C&A Marketing Inc. shall immediately issue a credit to your credit card account in the amount of the charge.
  • Contest Rules
    C&A Marketing Inc. plans to give away prizes by random drawing on their Interactive Sites. Please read the official rules.
    At times C&A Marketing Inc. will host or co-host contests on our site in which we ask visitors and customers for contact information (like email address) and demographic information (like zip code, age, income level, etc). Personal information may be shared with contest partners.
  • Links
    This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that C&A Marketing Inc. is not responsible for the operation of or content located on or through any such linked to or third party site.
  • Order Acceptance Policy
    Your receipt of an electronic or other form of order confirmation, either from a Ritz Interactive website or a third party website on behalf of Ritz Interactive, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. C&A Marketing Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. C&A Marketing Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
  • Service and Support
    All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.
  • Jurisdiction and Venue
    Any legal action brought against C&A Marketing Inc. shall be governed by the laws of the State of New Jersey without regard to its conflict of law principles. You agree that Bergen, New Jersey will be the sole jurisdiction and venue for any litigation arising from your use of a C&A Marketing Inc. site.